FAQs

Extra360 is a loyalty application on Shopify, helping businesses boost customer retention through customizable rewards, referral programs, and VIP tiers. It simplifies creating loyalty campaigns to drive repeat purchases and customer engagement.

To get started with Extra360, install the app from the Shopify App Store. Then, follow the onboarding steps to set up your loyalty program: configure earning and redeeming points, customize your branding, and choose a plan that fits your business. Once complete, you’re ready to launch and start engaging customers!

Extra Points allow you to offer targeted rewards on specific products, collections, or to specific customer groups. To use this feature, go to the ‘‘Loyalty Program" section in the left panel and find ‘‘Extra Points’’. Click "Add ways to Extra Points," and select the products, collections, and eligible customers for the campaign. You can also set the start and end date, making it easy to run time-limited promotions.

Yes, you can access Extra360 across multiple devices. Whether you're using a desktop, tablet, or mobile device, Extra360 is fully compatible and synced with your Shopify store, ensuring seamless usage and control from anywhere.

Yes, using the "Extra Points" feature, you can exclude certain customers by applying targeted rules to specific customer segments or profiles.

With the "Extra Points" feature, you can exclude products by configuring eligible products or collections during the campaign setup and omit the ones you don’t want included.

Yes, you can manually adjust points for individual customers. Simply go to the "Customers" section in the dashboard, click on the customer's profile, and select "Adjust Points." You can enter the new point value, and the change will be saved. Note that adjusting points does not affect the customer’s VIP tier status unless manually updated separately.

If you experience an error, submit a help request through the "Support" widget in your dashboard, or send an email to sh.support@extra360.io.

In case any loyalty program feature malfunctions, create a help request using the "Support" widget in your dashboard or email us at sh.support@extra360.io.

To manage your account, navigate to the "Settings" section in the Extra360 dashboard. Here, you can update general settings, email preferences, orders settings, and billing information.

Extra360 accepts payments via your Shopify billing system. The charges for any subscription or extra features will be included in your Shopify monthly billing cycle. You can review your billing settings under the "Billing" section in the Extra360 settings tab.

Yes, you can upgrade or downgrade your Extra360 subscription by navigating to the "Subscription" section of the dashboard. Choose the plan that best fits your needs, and changes will reflect in your Shopify billing cycle.

If you need help, you can reach our support team through the "Support" widget in your dashboard or email us directly at sh.support@extra360.io.

You can reach our knowledge base from the “Help Center” widget in your dashboard or email us directly at sh.support@extra360.io.